An IT Assessment is a review of your current work environment, systems and inventory. At SupportMyMac, our IT Assessment involves an environmental scan as well as a business consultation. One of our technicians will take a look at your work space and provide a business consultation with a summary report and recommendations.
When employees are satisfied with the physical environment that surrounds them, they are often more productive and produce better work outcomes. Your IT environment is one aspect of your workspace that can dramatically increase employee productivity or cause major headaches.
Environmental Scan
In order to work productively, your IT system needs to be operating properly and to full capacity. During an IT Assessment, the key things a technician will look at within your work environment include:
- Current IT infrastructure
- Types and age of current IT inventory
- Wi-Fi: Understanding access points and surrounding areas
- Equipment at workstations including monitors, keyboards and mice
- Cloud storage and usage
- Current backup solutions
Business Consultation
Your IT system needs to match your organizational plan and objectives. A key part of an IT Assessment is the business consultation. If your Managed Service Provider doesn’t take the time to understand what you do and your organizational goals, how will they help you be more productive?
In order to improve your IT system to increase productivity, our technician will learn things about your business such as:
- What type of work you do and the clients you serve
- How you do the work you do
- What direction you see your organization going in the next 2 to 5 years
- Understand your workflow process
- Address any key concerns or problems you currently have
Comprehensive Report
Shortly after the IT Assessment, you will receive a comprehensive report that includes information about what the technician noted with your current IT system, and a set of recommendations.
The report includes three stages of recommendations based on what you should do immediately, as well as short-term and long-term recommendations in order to improve your IT system.
Some common improvements
The most common recommendations we make during an IT Assessment are:
- replacing old machines that are slowing down operations
- incorporating IT into the yearly strategic plan and budgeting
- using business grade equipment (as opposed to consumer grade equipment)
- starting the appropriate documentation
- tracking IT assets
- using proper disaster recovery solutions (for backup and restore)
For a how-to guide on Drama Free IT, check out our free eBook!