Our Team
Professional. Approachable. Knowledgeable.
The SupportMyMac team = #dramafreeit
Every member of our team lives and breathes Apple products, so we completely understand how important your products are to you. We’re passionate about Apple and have a long history of owning, working with, and assisting people with Apple technology.
We’re not a one- or two-man band, but we’re not a huge faceless organization either. We’re agile, streamlined, and personal — with a real focus on building relationships with our clients.
SAMFounder & CEO
Sam’s passion for Apple products turned into a business. He started SupportMyMac in 2006 and continues to love helping people find the right technological solutions to improve their organizations.
TROYGeneral Manager
Troy’s guiding question is: “there must be a better way.” This mindset, in conjunction with his fresh perspectives from working all over the world in various industries, is what drives him to find the best solutions for our clients.
CHRISOperations Manager
Chris' love for Apple came as he was in Art school. Chris' creativity drives him to find solutions to his clients’ problems. Putting the right products, and technical know how, to give his clients freedom use IT.
KAREEMClient Care Coordinator, Helpdesk Guru
Kareem began his career supporting Apple products in 2008 as a hardware technician. Although initially it was just a means to pay his way through music school, he quickly found a passion both for solving problems and helping people embrace and enjoy technology to its potential. Many years and roles later he still tries to bring this passion to every project and engagement.
SHAUNTechnician, Systems Administrator
Shaun has always enjoyed working with computers and automation tools. He likes the design, simplicity and power of Apple products, which he has been using since he was 4 years old.
NICKHelpdesk, Systems Administrator
Nick is our network and virtualization expert. He focuses on creating a virtual version of your physical devices or resources, including servers, storage devices and networks. Nick is resourceful and a problem solver. He brings an enterprise focus to SMB clients and is dedicated to solving client issues.
ELYSIAMarketing Coordinator
Drawn from the world of teaching into the world of content marketing, Elysia found her true niche explaining technical concepts to non-technical people.
MELISSA CONTENT MARKETING SPECIALIST
Melissa has an eye for creativity that she brings to the online world through content channels including blogs, social channels and case studies. Melissa looks to educate others and increase awareness about IT concepts in order to ensure clients have access to the proper IT resources to be successful.
JULIEEMR Consultant
With a background in IT, Julie became the go-to person at her clinic whenever there was a technological issue. We’re happy to have her as an EMR consultant on our team!
SEANAccounting
These all-stars work in the background and you might see their names from time to time. They do a great job ensuring that the invoices get sent and that the bills get paid!
BRIANAccounting
These all-stars work in the background and you might see their names from time to time. They do a great job ensuring that the invoices get sent and that the bills get paid!
YOUR NAMEYour Best Role
If you’re looking for your next great role and think SupportMyMac would be a good fit for you, we’d love to chat! Reach out today to see if we have something available.
CAREERS
About the Apple Consultants Network
We’re certified to ensure your IT solutions are set up, configured and supported correctly.
Your assurance of quality
The Apple Consultants Network is a group of independent, local professionals who are trained in Apple technologies. We have demonstrated technical experience in the set-up, use and maintenance of Apple and related third-party products and solutions, and must pass rigorous testing to become certified.
As certified members of the Apple Consultants Network, SupportMyMac’s technical experts have demonstrated proficiency in servicing and supporting a variety of Apple hardware and software products. Apple Consultants Network members are the only consultants recommended at the Apple Store and on the Apple website.
Put your Apple products in the best hands.
Not only do Apple-certified professionals receive ongoing and valuable training on the latest technical information, we also have access to specific resources that help us stay on the cutting edge of technology.
SupportMyMac is the National Capital Region’s premier certified member of the Apple Consultants Network. It’s your assurance that the SupportMyMac team has the skills and the resources you need.
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Proudly serving Ottawa, Nepean, Kanata, Stittsville, Orleans, Cornwall & Carleton Place areas.
SupportMyMac
940 Belfast Road, Suite 205
Ottawa, ON K1G 4A2
Call: 613-693-1964
Email:
hello@supportmymac.ca