Our Story
Your Apple technology experts. Our team. Your resource.
We deal with your tech problems so you don’t have to.
It’s difficult to get reliable network planning and support for Macs. So in 2006, while Sam Arseneau was still a student at the University of Ottawa, his uncle asked him to plan and install a Mac network at his pharmacy.
SupportMyMac was born.
In the beginning, they worked largely with residential clients all over the Ottawa-Gatineau region. Through their excellent results and references, they began expanding their client base more towards businesses. In 2015 they won Ottawa’s Fastest Growing Companies Award from the Ottawa Business Journal.
Today, the company has grown to provide a wide range of IT support for a variety of industries. SupportMyMac delivers Drama-Free IT for Canadian companies and government.
We’re client-driven because we love to help.
Dedicated Employees
We employ people who embrace the Apple culture, deliver a high level of service and professionalism, and have demonstrated excellence in their field of expertise.
Happy Customers
We have a proactive and professional approach to IT. Clients understand how valuable it is to have us manage, monitor and coordinate their organization’s complete IT requirements, leaving them free to do what they do best.
Set Systems and Processes
We follow set standards and processes to get it right the first time, and emphasize accurate and thorough documentation to provide transparency to our clients.
Knowledgeable
We put a high importance on learning and keeping up with ever-changing technologies. We are creative thinkers who search for the right solution for each of our clients.
Here are some of the reasons our clients like working with us, and why you will too.
Customer-Focused
We wouldn’t be in the tech support business if we didn’t like helping people. Supporting clients is what we love to do, from planning a new office space to fixing slow internet. We live for this!
Detail-Oriented
Whether it’s finding the best length of cable or optimizing the update sequence on multiple machines, we take the time to properly plan and prepare for everything we do.
Experienced
No matter what industry you’re in, we’ve helped others in situations similar to yours. From medical clinics to graphic design teams, we use our knowledge and experience to find the solution that works best for you.
Minimizing Downtime
Tech issues never happen at a convenient time, which is why we have processes in place to keep you working and productive when things go down. We want you to keep doing what you do best while we solve the problem.
Certifications
SupportMyMac is the only authorized business partner of the local Apple stores that works closely with the Apple Enterprise teams. Read more about the Apple Consultants Network.
- Certified Help Desk Specialist
- Certified Support Professional
- Certified Technical Coordinator
Jamf Certified. Casper Administrator.
Driven by Data
Continual improvement is the name of our game. It’s how we grow as a company, and how we better serve you. We’re proud to measure and track our stats, and use them to consistently improve our systems, processes, and standards.
100% Canadian Owned and Operated
SupportMyMac is a wholly Canadian owned and operated company.
Based in Canada’s national capital of Ottawa, Ontario, we are trusted by customers and partners across North America.