Struggling to scale your business with limited internal resources?
For SaaS companies hoping to create manageable growth, flexible IT infrastructure is essential. (Your offerings are systems-based, after all!) That said, we understand the challenges involved!
That’s why we’ll be an extension of your team, pinpointing where your pain points are creating problems — and providing solutions that grow with you.
Here’s how we can help (because there are no bad Apples)!
Common SaaS challenges
- Stretched internal resources (availability, schedule and IT expertise)
- Internet downtime is costly for productivity, company reputation and team morale!
- Team is focused on scaling the business, not running internal IT
- Original Wi-Fi Network wasn’t designed for this scale of operation. (The tricycle only gets you so far!)
- Executing ongoing compliance requirements can be difficult (SOC2, ISO, etc.)
- Expensive to build an internal IT team! (Salary, benefits, training, etc.)
VIP Club / Priority Support
Expert Network Support
Proactive Approach
Mobile Device Management Support
Assigned Account Manager
IT Strategy Sessions
Happy Customers! (Drama-Free!)
How we provide service:
Monthly
✓ Proactive maintenance and software updates for Network infrastructure
✓Reactive Network support included (non-urgent & emergency)
✓ Assist users with network related issues*
✓ Onsite/remote/phone support (Monday to Friday, 9am–5pm EST)
✓ Internet performance management – detecting Internet quality of service issues
✓ JAMF MDM support via HelpDesk
✓ SLA-Backed support / priority service!
Quarterly
✓ Scheduled touchpoints
Yearly
✓ IT roadmap/strategy meeting
✓ MDM APNS certificate renewal
✓ Network infrastructure review
✓ Internet reliability/vendor review
What Our Clients Say!
“Very knowledgeable team and very quick response to our issues. If someone needs hassle-free IT support, SMM is definitely the way to go! On top of that, they are Mac based (the company name says it all). That was a big factor for us when looking for a new IT team.”
— Sandra Goncalves, Finance and Office Systems Administrator – ifex
Happy SaaS Customers:
