Struggling to scale your business with limited internal resources? 

For SaaS companies hoping to create manageable growth, flexible IT infrastructure is essential. (Your offerings are systems-based, after all!) That said, we understand the challenges involved!

That’s why we’ll be an extension of your team, pinpointing where your pain points are creating problems — and providing solutions that grow with you.

Here’s how we can help (because there are no bad Apples)!

Common SaaS challenges 

  • Stretched internal resources (availability, schedule and IT expertise)
  • Internet downtime is costly for productivity, company reputation and team morale!
  • Team is focused on scaling the business, not running internal IT
  • Original Wi-Fi Network wasn’t designed for this scale of operation. (The tricycle only gets you so far!) 
  • Executing ongoing compliance requirements can be difficult (SOC2, ISO, etc.)
  • Expensive to build an internal IT team! (Salary, benefits, training, etc.)

VIP Club / Priority Support


Expert Network Support


Proactive Approach


Mobile Device Management Support


Assigned Account Manager


IT Strategy Sessions


Happy Customers! (Drama-Free!)

How we provide service:



✓ Proactive maintenance and software updates for Network infrastructure

✓Reactive Network support included (non-urgent & emergency)

✓ Assist users with network related issues*

✓ Onsite/remote/phone support (Monday to Friday, 9am–5pm EST)

✓ Internet performance management – detecting Internet quality of service issues

✓ JAMF MDM support via HelpDesk

✓ SLA-Backed support / priority service!



✓ Scheduled touchpoints



✓ IT roadmap/strategy meeting

✓ MDM APNS certificate renewal

✓ Network infrastructure review

✓ Internet reliability/vendor review

What Our Clients Say!

“Very knowledgeable team and very quick response to our issues. If someone needs hassle-free IT support, SMM is definitely the way to go! On top of that, they are Mac based (the company name says it all). That was a big factor for us when looking for a new IT team.”

— Sandra Goncalves, Finance and Office Systems Administrator – ifex

Happy SaaS Customers:

It Starts with a Conversation


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Ottawa, ON K1G 4A2