What is a Managed Service Provider?

What is a MSP? 

A MSP stands for a Managed Service Provider. This is a company that manages your IT infrastructure and workstations to help improve your operations and cut costs. 

What does a MSP do? 

A MSP can help your organization set up the IT infrastructure needed in a new office space. They can also improve efficiency in an existing office space.  If you so choose, MSPs also help maintain and monitor your IT on a day to day basis. 

Using a MSP allows an organization to be proactive in terms of any IT problems that may occur. They help you stay up to date with the latest technological trends and address issues related to cost and quality. They often have experience working with things like cloud technology, deployment services, wireless networks and cybersecurity. 

How can you make sure that you are choosing the right MSP? 

They Understand You:

First things first, before talking about anything IT related your MSP should spend some time talking about you. How can any MSP make recommendations about your IT infrastructure if they haven’t taken the time to understand who you are and what you do? It is important that the MSP knows your current business goals and where you see yourselves over the next 3-5 years. The MSP also needs to gather a sense of how your organization operates and your overall workflow. 

At SupportMyMac, we offer an IT Assessment service where one of our technicians will come to your workplace to look at your existing IT infrastructure and provide a business consultation.  

Similar Cultural Values:

It is important to make sure that the MSP you are choosing holds the same underlying values that your organization has. Although this business relationship normally has two parties that operate in different industries each organization can still hold similar underlying values. This similarity gives the relationship a stronger opportunity for success.  

You want to find an MSP that has strong communication skills and prides themselves on the work they do. Common goals and interests will make it easier for both parties to operate productively.

They’re Experienced: 

It is safe to say that any organization you work with should be experienced. The key is to ensure that the MSP is experienced in the proper areas for your organizational needs. For example, it is always a good sign if they have experience working with other organizations in your industry. Every industry has slightly different IT needs. An organization in the healthcare industry might have concerns about file sharing and workstation standardization. An organization in the creative industry might need effective cloud storage to reduce costs. It is a positive sign if the MSP has driven results within your industry in the past. 

Now you may be wondering what some of the main areas are that a MSP should have experience in. These can include: 

  • Back-Up & Security: your files need to stay safe and secure
  • Cloud Technology: you’ve heard it before, everything is moving to the cloud
  • Managed Security: yes, unfortunately cyberattacks are continuing to rise 
  • Wireless Solutions: your Wi-Fi connectivity should definitely reach everyone in the office  

To find out how SupportMyMac can help your business with proactive and professional managed services, call us at 613-693-1964


Join Our Newsletter

SupportMyMac’s monthly newsletter keeps you informed with the latest industry standards, news, upcoming trends and more.