Pretty much every company you can think of can benefit from a partnership with a managed service provider. Outsourcing your IT needs to professionals takes a huge amount of pressure off your employees and puts your valuable IT infrastructure in the hands of experts.
This is true for all businesses, but especially for smaller ones without the resources to hire and train a big IT force of their own.
And the benefits of this kind of partnership can be enormous. It’s thought that around $700 billion is lost every year due to outages and downtime — $1 million a year for a typical mid-size company. This is the kind of thing that can easily be avoided by working with a trusted MSP.
It’s a no-brainer. Still, the process of finding the right MSP can be challenging. It’s important to take this process seriously, since your business will ultimately want to build a meaningful and productive relationship with a managed service provider.
There’s plenty of choice, with a variety of MSPs all specializing in different areas. The main thing is to be sure that the MSP you choose is the right one for your business.
Let’s take a look at how you can do that.
Are they experienced?
Always make sure to check how much experience an MSP has, especially in your business’s field. It’s best to work with a team that understands your industry well.
Look at what they’ve achieved in the past, and the kinds of businesses they typically work with. Tangible results are something to keep an eye out for in particular, along with satisfied clients.
Your MSP doesn’t have to be literally the most established and renowned name in the world, but they should have a solid understanding of your industry and a proven track record of delivering results.
Will you get along with them?
Remember that you want to form a relationship with your MSP. In any other area of life you probably wouldn’t get in a relationship with someone incompatible, and this is no different.
Look for signs that this team will be easy to work with. Are they good communicators? Are they on your wavelength? Your MSP will be responsible for some of the most sensitive and critical parts of your business, so it’s very important that you can trust and rely on them.
Look at their values, and make sure they align with yours. You need to have common goals and interests in order for this kind of partnership to work out. To gain an idea of what to expect, check out what an MSP’s other clients say about them.
Are they right for you, and your tech?
IT is a big blanket, with lots of different types of technology out there. You want to work with an MSP that understands the ins and outs of your IT infrastructure specifically.
For example, at SupportMyMac we specialize in Apple tech, unlike most other MSPs which tend to focus on PCs or a mix of the two. That means we understand Macs and Apple tech better than most other managed service providers.
It’s usually better to work with an MSP that focuses on your kind of technology, instead of generalists or a team that’s geared towards something completely different.
Will they take your security seriously?
It’s no secret that cyber security is a big deal. Cyber crime is expected to cost a total of $6 trillion by 2021, and around 43% of attacks target small businesses.
Your MSP should be monitoring on an ongoing basis, constantly updating and repairing your software and making sure that your business is protected with the most up-to-date security.
Security must be a priority for any MSP you choose to work with. Check their website and do your homework — this is an area you really can’t afford to neglect!