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Onboarding a new user

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Why Choose Us
VIP Support Plans
IT Solutions
Expertise
Blog
Contact Us

This Onboarding setup form will help our team efficiently setup your new Employee.

Once filled out, this form will create a ticket in our helpdesk system. We ask that we have 72hrs from the time the computer arrives at SupportMyMac. Its our mission to make the Onboarding process Drama Free for you and your new team member.

Thank you!

- The SupportMyMac Team.

Company Name:*
Employee's Name:*
First Last
Employee's Current Contact Number:
What is the best number to reach the user if needed.
Employees's Start Date:*
MM slash DD slash YYYY

The Date that the new user will be starting at your company.
Employee Type*
- Full time / Part Time
- Contractor
Workstation Hardware:*
- Mac Computer
- PC Computer
Workstation Ownership:*
- New Company Computer
- Employee Owned Computer (BYOD)
It is important to know if we are installing on a Corporate computer or on a BYOD (Bring Your Own Device). Use "Other" and write in the computer name or asset tag if it's a computer you own already.
Computer Delivery to SupportMyMac:*
- I am shipping or dropping off the computer to SupportMyMac
- The new computer is being shipped to SupportMyMac
- The computer is in our office for remote setup
- I need SupportMyMac to pick up the computer at our office.
How will the computer get to SupportMyMac's Office at 940 Belfast RD Suite 205?
Computer Delivery to Your Office:*
- I will pickup the computer from the SupportMyMac Office
- I will need SupportMyMac to Ship the computer (Shipping fees may apply)
- I will provide a shipping label to use to Ship the computer
How will the computer get back to your office. (Delivery Fees may apply)
Shipping Address:
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Accounts to be Created:
- Email Account
- VPN Account
- Server Account (Server Based File Sharing)
- Share Point
- Cyber Awareness Training
The list of the accounts that will need to be created for the new user.
Desired email account

What would you like the company email account be for the user?
Which Groups should the user be added to?
List the groups we need to add the user to for File Share access. If you don't know write "Not Sure"
Which Shared Folders should they have access to?
List the Shared Folders we need to add the user to for File Share access. If you don't know write "Not Sure"
Software Required*
- Select All
- Adobe Acrobat Reader
- Adobe Creative Cloud
- QuickBooks
- Simply Accounting
- VMWare Fusion or Parallels
- Microsoft Office Apps (Word, Excel, Power Point, Outlook)
- Microsoft Remote Desktop
- Microsoft Teams
- Zoom
- Microsoft Edge
- Google Chrome
- FireFox
- EMR (Electronic Medical Records e.g. PS Suite)
- Use my companies build on file
What software needs to be installed on the system for the user to do their job? Click all that apply.
File Upload
Max. file size: 32 MB.
Additional files that will aid in the setup of the user. For example signature template information, pictures for M365 profiles, shipping or tracking information of devices.
Additional Comments or Instructions:
Requested By:*
First Last
Your Email Address*

It Starts with a Conversation

613-693-1964

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SupportMyMac
NEW LOCATION
2450 Lancaster Road, Unit 11
Ottawa, ON K1B 5N3
613-693-1964
hello@supportmymac.ca

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