Focus on your core business while our certified Jamf professionals handle the complexities of your Apple ecosystem. Benefit from proven expertise, proactive support, and a drama-free IT experience designed to unlock the full potential of your Apple investment.
Addressing Your Challenges: Why Expert Partnership is Essential
Many organizations that heavily rely on Apple devices face significant obstacles when attempting to manage their fleets effectively. SupportMyMac provides the specialized expertise necessary to overcome these common client problems:
- You Have Limited Time: Your internal IT team might lack the capacity or time to manage a complex implementation project or handle the ongoing management of Jamf. Our services allow you to increase IT efficiency and free up your internal IT team to focus on strategic initiatives.
- Not Aware of Apple Best Practices: You may have an internal IT person or team, but they might not have deep experience with Jamf products or specialized Apple device management. We provide expert guidance and best practices through our multiple certified Jamf administrators.
- No Internal IT Department: When your current team lacks a dedicated IT specialist, you must rely on a strategic external partner. We offer comprehensive solutions for organizations requiring professional management and support for their Apple device fleet using Jamf .
- Your IT Provider is PC-focused: If your existing IT provider (MSP) has limited expertise and experience in managing Apple devices, our decades of Apple expertise—with over 19 years of experience supporting Apple devices—ensures you receive specialized focus.
- Do IT right the 1st time: Organizations with internal capabilities want to avoid making costly mistakes during setup and optimization. Our services, backed by our status as a long-standing Jamf Partner, ensure expert advice and platform management.
What Our Clients Say!
“I have been working with SupportMyMac for years now. Their team is professional, knowledgeable and genuinely passionate about helping their clients. I wouldn't hesitate to recommend them to anyone looking for top-notch Apple IT support.”
— Jon Berry
“What I love most about SupportMyMac is the comfort knowing they are there for us, crisis or just because we need support. We had an unexpected network issue caused by a fire in our building, within minutes their team was working with us to troubleshoot and help get us back online. Their advice was practical and done with the best interests of ours when it came to managing cost to fix the problem. Can't speak highly enough of the team there, thanks for having our back!”
— James Baker
Our Comprehensive Jamf Offerings
As a trusted partner, we offer tailored solutions through three main service categories:
Jamf Managed Services
We offer flexible Jamf Managed Services providing reliable, proactive, and "drama-free" support. These services are available in two models:
- Fully Outsourced Support: Complete, proactive management of your Apple environment including Jamf MDM.
- Augmented Management Only: Designed to supplement your existing IT staff.
Our existing tiered plans (for up to 500 devices) fall under these categories:
- Jamf Lite: Ideal for foundational support, including help desk availability (Monday to Friday) and priority support.
- Jamf Standard: Enhanced support with a guaranteed response time (8 hours) offering unlimited email, ticket, and remote support.
- Jamf Complete: Comprehensive management featuring a guaranteed response time (4 hours)
- Support for new OS release planning and deployment, and
- Escalation support
Jamf Professional Services
For specific needs related to deployment and optimization, our certified professionals offer specialized engagement:
- Onboarding & Implementation: We assist clients in setting up Jamf solutions like Jamf Pro, Jamf Connect and Jamf Protect.
- Workflow Optimization: We analyze and improve existing device management workflows (Zero Touch Deployments), ensuring you benefit from our deep knowledge of Apple technologies and Jamf.
Jamf Reseller
SupportMyMac is an authorized Jamf Reseller and can provide licenses for all of your Jamf products
- Jamf for Mac Commercial
- Jamf for Mobile Commercial
- Jamf for Mac Education
- Jamf for Mobile Education
Trusted by Organizations Across Canada & US
We're proud to partner with businesses across various industries to help them scale and secure their Apple environments with Jamf.
- Canada; Crown Corporation
- Jamf Pro for ~300 macOS endpoints
- Zero Touch Workflows
- Canada; Not For Profit STEM
- Jamf Pro for iOS deployment
- Self Service
- US; Defence Contractor
- Jamf Pro, Connect and Protect
- CMMC Compliance
- Canada: Jamf Pro for iPad Deployment
- Non-Profit
- 100% Zero-Touch Deployment
Why Businesses Trust SupportMyMac for Jamf Needs
We are a long-standing Jamf Partner with extensive experience and deep qualifications, ensuring you receive the highest level of service:
- Certified Expertise: Our professionals hold credentials including Certified Associate Jamf Pro, Certified Associate Jamf Protect, and Certified Admin Jamf Pro certifications.
- Decades of Apple Focus: We bring over 19 years of experience supporting Apple devices, understanding the unique requirements of Small to Medium-sized Businesses (SMBs) .
Key Benefits Achieved Through Our Partnership
By partnering with us, you achieve streamlined operations and powerful results:
- Simplified Device Management: Our experts handle device enrollment, configuration, updates, and security policies through Jamf.
- Enhanced Security and Compliance: We leverage the power of Jamf Pro and Protect to maintain a secure environment.
- Reduced Downtime: Our proactive monitoring and expert support minimize disruptions and ensure business continuity.
As one client noted, "It's priceless to have this team on our side blocking and tackling the obstacles that get in our way."
Analogy: Think of managing your Apple fleet like navigating a high-speed vehicle. You can try to learn mechanics and drive yourself (internal management), but if you lack time or expertise, you risk costly breakdowns or slow speeds. SupportMyMac acts as your expert pit crew and co-pilot, ensuring the vehicle (your device fleet) is perfectly tuned, compliant, and maintained proactively, allowing you to focus purely on the destination (your core business success).