Why your organization should have a guest Wi-Fi network

Imagine walking into your workplace and having no Wi-Fi connection. Even worse, having ongoing problems with your poor Wi-Fi connection. How much work would you be able to get done with no Internet? In today’s business environment, we depend on the Internet to accomplish tasks, to communicate with our teams and to help our customers. A good Wi-Fi connection means that it is fast and reliable. Think of it as a utility bill, you aren’t going to have dim lighting in your office space, right? So you definitely won’t have slow, sluggish Wi-Fi.

Many organizations struggle to understand why their Wi-Fi isn’t working or why it’s slow. There are a variety of things that could impact your Wi-Fi that you might not be aware of. A few things that could have an impact include: 

  • There are interferences with nearby networks.
  • You are in the wrong service plan. The plan you’re in simply doesn’t meet your business needs. 
  • You are using old, outdated equipment. 
  • There are issues with your access points. 
  • There are blocking materials within your office building.

Do you have guests logging into your current Wi-Fi network? You should have a Guest Network: 

When connecting to an organization’s Wi-Fi, I’m sure you have seen on multiple occasions that they have a guest network. Places like doctor offices, restaurants and even retail stores often offer guest Wi-Fi networks for their customers. 

There are multiple benefits to offering a guest Wi-Fi network. One of the biggest benefits is that they help to protect your primary network. A guest Wi-Fi network gives organizations the ability to control who has access to things like your company’s computers, servers and printers. A guest network also allows you to keep security passwords to a limited number of people.

Besides the security benefits, a guest Wi-Fi network allows for a higher level of control over your network usage. You don’t have to provide the same bandwidth to your guests as you have to provide for your team of employees. It is often beneficial to limit the Internet resources available to your visitors on your guest network. Continue to offer guests access to all the sites and applications they would want to use, with an appropriate speed but do this with limitations to ensure you are not affecting your employee’s bandwidth. It is important to recognize that what your employees are doing on the Wi-Fi network will be very different compared to what your guests will be doing. Therefore, be proactive and smart about how you set up your networks. 

Things to consider when offering free Wi-Fi on a guest network:

Make sure you have enough bandwidth to support your guest network. In order to do this you have to understand what type of browsing your customers will be doing while using the network. Another thing to consider is the number of devices the network will be supporting. Now a days, the first thing people connect to a Wi-Fi network with is their mobile device. It is no longer just a laptop. This drastically increases the amount of devices that your network will need to support. 

It is important to make sure that you have a secure connection. When implementing Wi-Fi networks you are putting both your business information and your customer information at risk. If a client logged into their bank account on your network, to later have their account compromised this would have a large impact on what the customer thinks of your organization. There is also nothing worse than a customer trying to use your network but having problems connecting to it or it being slow throughout the process. Poor planning in terms of your guest network can have a direct impact on the customer experience.

A wireless access point is what allows your device to connect to the wired network. You will have a stronger Wi-Fi connection if you implement your own access points and don’t have any that are shared. This means having access points for both your business network and your private guest Wi-Fi network. Having your own wireless access points also can protect your networks from attacks. These access points need to be positioned properly within the office space. 

If you would have questions about your current Wi-Fi solutions or you’d like more information about guest networks connect with us below. We’d love to hear from you. 

To find out how SupportMyMac can help your business with proactive and professional managed services, call us at 613-693-1964


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