Every organization needs reliable information technology as it is used across all departments to help provide quality service to your customers. Companies have the option to hire an in-house team of IT consultants or they can outsource and hire a Managed Service Provider (MSP). Within the healthcare industry, we have seen a massive increase in the amount of organizations outsourcing their IT needs. A recent Blackbook survey found that 75% of hospitals with more than 300 beds are outsourcing their IT. The percentage is even higher amongst hospitals with less than 300 beds. These numbers leave us wondering, why amongst the healthcare industry are so many companies outsourcing their IT rather than hiring an in-house team? Below, we have gathered some of the key reasons that healthcare companies are seeing benefit in hiring a MSP.
- There is a large amount of data generated in the healthcare sector
The amount of data that the healthcare industry is creating is continuing to grow at an exponential rate. Remember, one exabyte is equal to one billion gigabytes. In 2013, the healthcare industry had 153 exabytes of data. It is expected that by 2020, the industry will have 2314 exabytes of data. At this time, many healthcare organizations will be forced to house all their data on their own. Global data centres are expected to only have enough room to store 985 exabytes of data by 2020. Healthcare organizations are finding that they need help storing and backing up all this data, especially with the extra pressure from what is happening across the industry.
- 24/7 IT support can be tough for in-house specialists
Most healthcare organizations want 24/7 coverage when it comes to their IT. This makes sense, they are helping patients around the clock. When in-house, it can be difficult to match call volume to the number of working employees. There are times of day and times of the year where you need more support compared to others. This can be difficult to schedule and a wasted cost when you decide to have an in-house IT support team.
- Outsourced IT companies have additional equipment
This point holds true especially for smaller hospitals. It can be difficult for a smaller hospital to attract and retain top talent and have technicians that are experienced with the proper equipment. MSP’s often have a variety of tools that are simply out of budget when you have an internal IT team. As an example, at SupportMyMac we use the Ekahau Site Survey Planner to scan and check the speed of an organization’s Wi-Fi network. This tool also allows us to see any interferences within the surrounding area that could be having an impact on the network. By an outsourced company using additional tools like these, it could end up saving the healthcare organization both time and money.
- Cybercrime is continuing to rise within the industry
Organizations in the healthcare industry often have security issues ranging from malware that compromises the integrity of systems to denial of service attacks that disrupts the ability to provide patient data. Healthcare organizations have tons of information about their patients, including names, addresses and financial account information. Often, this is key data that an attacker is looking for. Attacks in the industry are costly. The average data breach for a healthcare cyber attack is $7.4 million, with the recovery costing an average of $1.4 million. Due to the high security risks, healthcare organizations are often more comfortable with an outsourced IT company monitoring their IT at all times.
Healthcare organizations across the country are looking for MSPs they can trust and that are responsiveness. Due to the amount of data they generate and the demand for 24 hour support, healthcare professionals see great benefit in outsourcing their IT. IT support companies have a variety of tools to improve Wi-Fi connectivity, handle mobile device management, back up data and protect against cybercrime saving companies time and money.