Are you concerned about the safety of your employees' Apple devices as they work from home?

Worried about hackers, phishing attempts and viruses?

Not sure if employees' files are being backed up?

Apple Store are closed: Who do your employees call when they need IT help?

OUR SPECIAL SECURITY+SUPPORT BUNDLES PROVIDE:

  • REMOTE SUPPORT
  • Pro-Active Monitoring
  • Backup Solution
  • Anti-Virus Protection
  • Anti-Malware Protection
  • Phishing Protection & Threat Detection
  • Peace of Mind
See Special Pricing

Have questions? Call us at 1-613-693-1964, option 2 or Toll Free at 1-844-403-MACS

PROTECT & SUPPORT YOUR REMOTE EMPLOYEES

Designed for Business Owners Looking for Peace of Mind.

As a business owner, it’s crucial to keep your employees productive, safe and secure as they work from home.

We're noticing a growing number of hacking attempts, phishing emails and ransomware being distributed by hackers.

We feel the pain and the stress of having to move teams to remote work, and want to help small businesses stay safe and secure!

We’re introducing exclusive security+support bundles for small companies across Canada.

security+support Plans

Basic Plan

Bundle 1: security+support

  • Pay As You Go Support**
  • Pro-Active Monitoring
  • Backup Solution
  • Anti-Virus Protection
  • Anti-Malware Protection
  • Phishing Protection & Threat Detection
  • Peace of Mind



$29/Mac/month

Featured Plan

Bundle 2: security+support

  • 5 HRS OF REMOTE SUPPORT*
  • Pro-Active Monitoring
  • Backup Solution
  • Anti-Virus Protection
  • Anti-Malware Protection
  • Phishing Protection & Threat Detection
  • Peace of Mind


$45/Mac/month

Take advantage of this offer

Have questions?
Call us at 1-613-693-1964, option 2 or Toll Free at 1-844-403-MACS

* Based on 10 machines – 30mins of pooled support time per device per month. Additional support at discounted rate.
** The reduced hourly rate is 10% off our regular hourly rate. Please contact us for the specifics.


All security+support bundles include:

  • REMOTE SUPPORT: Access to Apple-certified technicians to remotely fix issues that prevent your staff from being productive.
  • PRO-ACTIVE MONITORING: We detect and alert you of symptoms before they become REAL issues!
  • BACKUP SOLUTION: Protect the data stored on your remote employees' computers at a Canadian data centre.
  • SECURITY SOFTWARE: Our special bundles include an anti-virus/anti-malware solution to protect your users.
  • PHISHING PROTECTION: Web Phishing & Threat Protection to protect against identity theft and fraud.
  • EASY ON-BOARDING: Get your team protected quickly and easily!
  • PEACE OF MIND: Get peace of mind knowing that your team is protected and supported.

Clients We've Helped Already

‘’Thank you to your entire team for supporting us through this. Your flexibility and efficiency helped us maximize our ability to work outside the office. You were able to respond to our needs quickly and professionally. Thanks to you, we can continue to serve our customers and support Canadians.’’

Stéphane
Manager, Creative Services


"SupportMyMac: here's a massive loaner monitor so you can work like you used to at the office.

Big thanks to Sam Arseneau and his awesome team at SupportMyMac... Saved my butt!"

Phil Sonea
Co-Founder, Soshal

‘’The team has been exceptional. They transitioned our staff to work from home quickly and effortlessly. They moved work stations within our office to keep with Government directives and had everyone working comfortably and safely within the first week.’’

Rae-Ann
Manager, Medical Clinic

Why Work With SupportMyMac?

#DramaFreeIT

We manage your IT so your team can focus on what they do best: their work.

96%

Average satisfaction score from our clients. We like happy clients!

14

Number of years providing drama-free Apple IT to businesses.

100% Apple-Certified

All of our technicians are Apple certified. So you'll get expert advice and help right away.

5 Star Google Reviews

Don't just take our word for it. We're highly highly rated on Google & Apple Consultants.

Canadian Based Team

We're a proud Canadian company operating out of Ottawa, Ontario.

The FAQs & Fine Print

Are there any long-term contracts?

No, there are no long-term contracts for these bundles. We will start with a 3 month commitment, then continue on a month-to-month basis. We believe that we have to earn your business every month.

What if I need to cancel?

You can cancel at any time after the initial 3 months. Typically our support plans are a minimum of 1-year.

What is the difference between SupportMyMac's services and AppleCare? 

Just like AppleCare, our team has extensive knowledge about the macOS and iOS operating systems. Unlike the Apple Store, we are not solely focused on Apple software. This means that we can help support the entire ecosystem that makes up a company’s IT environment, including any 3rd party software solutions that build your company’s software & infrastructure stack (like Microsoft, Adobe, Slack, QuickBooks, etc.).

How is the on-boarding process?

The on-boarding process is simple and straightforward: it will be done by your employees themselves, over-the-phone with one of our techs! Enrolling a workstation is easy, with minimal disruption to your team’s workday.

How will this protect my employees working from home? 

We’ve put bundles together that provide an increased level of protection for your team as they work from home:

  • a phishing protection tool that leverages AI to protect remote users from accessing fraudulent sites set up by hackers (e.g. Fake Government of Canada portals requiring personal information to log in). 
  • a backup solution to protect the company data found on employees’ laptops or home computers.
  • an anti-virus and anti-malware solution to protect your team against malware and viruses.

What if I need help with hardware-related issues?

We’ll handle this on a case-by-case basis, and depending on your location we may be able to refer you to a local Apple Authorized Repair Centre if required.

What payment methods do you accept?

At this time, we are providing automated credit card payment for ease and simplicity. The credit card will be charged on the day that your services start, and that becomes your monthly billing date. (That is, if your services start on April 14, you will be charged on April 14, then May 14, then June 14, etc.)

What are SupportMyMac's hours of operation?

Our help desk is ready to support clients Monday to Friday, between the hours of 9AM and 5PM EST.

This all sounds great! How do I get started?

Awesome! We will send you a digital agreement of service for your review and signature. We will then require a credit card on file for automatic billing.

I still have questions. Who can I call?

Call us at 1-613-693-1964, option 2 or Toll Free at 1-844-403-MACS.

Take advantage of this special offer