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Managed IT Services

Every business can benefit from a reliable managed services provider

Managed services providers, or MSPs, are companies of IT specialists that form relationships with businesses to manage their IT needs. MSPs are widely used, too. By 2019 managed services are expected to account for 20% of all IT services spending globally — because MSPs are can be such a powerful boost for businesses.

It’s tempting to think of an MSP relationship as something you only use in times of crisis, but this couldn’t be further from the truth.

Ongoing IT Management is Crucial

IT management is a full-time job. It’s always necessary to update drivers, install the latest updates, stay up-to-date with security software, and much more. Without this constant effort, no business can survive in the modern world.

There’s a lot at stake for companies that fail to stay on top of their IT. In 2017, 54% of companies experienced attacks that compromised data or IT infrastructure and the average cost of these attacks was $5 million.

Some estimates claim that 90% of cyber attacks are a result of human error.

On top of security risks, poor IT infrastructure can ruin your company’s productivity and reputation, and ultimately cost you money.

A Managed Service Provider Saves You Money

MSPs are an example of preventative maintenance – they anticipate and deal with problems before they arise. They’re significantly cheaper than hiring and training your own IT team, and improve productivity by allowing your staff to focus on their own jobs.

The alternative is to rely on fixing issues after they have already happened, which just isn’t an option in today’s world.

SupportMyMac is an MSP for businesses that use Apple products. Most MSPs focus on PCs instead of Macs, or a blend of the two, and very few specialize in Apple products.

We use our expertise to manage your IT services and keep everything running smoothly so your business can stay at the top of its game.

Get in touch and find out what we can do for your business.

VIP ONSITE SUPPORT

At SupportMyMac, we understand that the very best support comes from being on the ground and present. Our VIP Onsite plan includes onsite support at no extra cost, so we can attend to your IT needs in person whenever you need.

Schedule a free consultation

VIP Onsite also includes multiple extra features for those who want the most comprehensive and dedicated IT support for their business.

  • Unlimited Support — we cover every area of your business so no part of your operation is left behind
  • Support available 9am-5pm EST, Monday to Friday
  • Onsite support coverage — we’ll come to you and deal with any issues in person, at no additional cost
  • Unlimited remote support coverage — we’re available for remote support as often as you need
  • 4 hour response time — we promise to respond to any issues within 4 hours for when you need support at short notice
  • Monthly on-site review — we review your IT infrastructure every month to make sure everything is running smoothly
  • Proactive workstation monitoring — at SupportMyMac we don’t just sit in the background. We constantly monitor to make sure all your workstations are performing as they should
  • Hardware and software procurement — we make sure your business has the most up-to-date hardware and software so you can stay at the top of your game

VIP REMOTE SUPPORT

Our VIP Remote plan is for businesses who don’t need as much onsite support, but still want an all-encompassing and multi-layered managed services package.

VIP Remote offers all the benefits of our VIP Onsite plan, without including onsite support and monthly reviews in the price. We believe it’s the perfect solution for businesses that don’t require as much in-person support.

Schedule a free consultation

Why get VIP Remote?

  • Unlimited support— we cover every area of your business so no part of your operation is left behind
  • Support available 9am-5pm EST, Monday to Friday
  • Unlimited remote support coverage — we’re available for remote support as often as you need
  • 4 hour response time — we promise to respond to any issues within 4 hours for when you need support at short notice
  • IT and network health checkup every 6 months — we’ll make sure everything is working as it should when you sign up, and every 6 months onwards
  • Proactive workstation monitoring — at SupportMyMac we don’t just sit in the background. We constantly monitor to make sure all your workstations are performing as they should
  • Hardware and software procurement — we make sure your business has the most up-to-date hardware and software so you can stay at the top of your game

VIP LITE SUPPORT

For businesses that only need a little support, our VIP Lite plans could be the perfect solution. They’re light on extras and light on your wallet — just the basics of managed IT services.

Schedule a free consultation

WHAT’S INCLUDED

  • Support for 1-10 workstations — we’ll keep the heart of your business ticking over
  • Support available 9am-5pm EST, Monday to Friday
  • 1 hour remote support coverage
  • 24 hour response time — we promise to respond to any issues within 24 hours so you aren’t left in the dark
  • IT and network health checkup every 6 months — we’ll make sure everything is working as it should when you sign up, and every 6 months onwards
  • Proactive workstation monitoring — at SupportMyMac we don’t just sit in the background. We constantly monitor to make sure all your workstations are performing as they should
  • Hardware and software procurement — we make sure your business has the most up-to-date hardware and software so you can stay at the top of your game

How can we help?

1-855-693-1964