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Managed IT Services

Every business can benefit from a reliable managed services provider

Managed service providers, or MSPs, are companies of IT specialists that form relationships with businesses to manage their IT needs. It’s tempting to think of an MSP relationship as something you only use in times of crisis, but this couldn’t be further from the truth. There are a variety of organizational benefits from working with a MSP. 

Ongoing IT Management is Crucial

IT management is a full-time job. It is always necessary to update drivers, install the latest updates, stay up-to-date with security software and much more. Without this proactive approach, businesses will struggle to survive in the modern world. 

Our team of technicians continually evaluate, test and review new hardware and software solutions in order to provide innovative technology to all our clients.  

MSPs anticipate and deal with problems before they arise. Our monitoring software let us proactively monitor and detect any problems before they happen. 

A Managed Service Provider Saves You Money

An MSP is significantly cheaper than hiring and training your own IT team, and they can help improve your productivity by allowing your staff to focus on their own jobs.

In 2017, it was found that 54% of companies experienced attacks that compromised data or IT infrastructure and the average cost of these attacks was $5 million. By outsourcing your IT to an MSP they are able to minimize downtime and reduce your costs. Some estimates claim that 90% of cyber attacks are a result of human error. With an MSP, you can ensure that your business data is always backed up. At SupportMyMac, we use offsite backup solutions to keep your data safe and secure. 

SupportMyMac is an MSP for businesses that use Apple products. Many MSPs focus on PCs rather than Macs, or a mix of the two, very few specialize in only Apple products. 

We use our expertise to manage your IT services and keep everything running smoothly so your business can stay at the top of its game. 

Get in touch and find out what we can do for your business. 

VIP ONSITE SUPPORT

At SupportMyMac, we understand that the very best support comes from being on the ground and present. Our VIP Onsite plan includes onsite support at no extra cost, so we can attend to your IT needs in person whenever you need.

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VIP Onsite also includes multiple extra features for those who want the most comprehensive and dedicated IT support for their business.

  • Unlimited Support — we cover every area of your business so no part of your operation is left behind
  • Support available Monday to Friday, 9am-5pm EST
  • Onsite support coverage — we’ll come to you and deal with any issues in person, at no additional cost
  • Unlimited remote support coverage — we’re available for remote support as often as you need
  • 4 hour response time — we promise to respond to any issues within 4 hours for when you need support at short notice
  • Monthly on-site review — we review your IT infrastructure every month to make sure everything is running smoothly
  • Proactive workstation monitoring — at SupportMyMac we don’t just sit in the background. We constantly monitor to make sure all your workstations are performing as they should
  • Hardware and software procurement — we make sure your business has the most up-to-date hardware and software so you can stay at the top of your game

VIP REMOTE SUPPORT

Our VIP Remote plan is for businesses who don’t need as much onsite support, but still want an all-encompassing and multi-layered managed services package.

VIP Remote offers all the benefits of our VIP Onsite plan, excluding onsite support and monthly reviews. We believe it’s the perfect solution for businesses that don’t require as much in-person support.

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Why get VIP Remote?

  • Unlimited support— we cover every area of your business so no part of your operation is left behind
  • Support available Monday to Friday, 9am-5pm EST
  • Unlimited remote support coverage — we’re available for remote support as often as you need
  • 4 hour response time — we promise to respond to any issues within 4 hours for when you need support at short notice
  • IT and network health checkup every 6 months — we’ll make sure everything is working as it should when you sign up, and every 6 months onwards
  • Proactive workstation monitoring — at SupportMyMac we don’t just sit in the background. We constantly monitor to make sure all your workstations are performing as they should
  • Hardware and software procurement — we make sure your business has the most up-to-date hardware and software so you can stay at the top of your game

It Starts with a Conversation

613-693-1964

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