Managed Services

SupportMyMac provides a series of managed services including Help Desk, procurement, support, upgrades, planning and more – designed to manage, monitor, and coordinate an organization’s complete IT requirements.  

8 reasons why SupportMyMac is your best asset

  • We offer the most reliable support on the market – One point of contact for all your IT and network related challenges. Our system continually measures our response time and provides us with reports of our performance. We strive to provide the hightest quality of customer support.
  • We're proactive – Our monitoring software allows us to proactively monitor and detect any problems before they happen, to ensure your business is always being looked after.
  • We are there for your business from a distance – On location or over the phone – There are many ways to support your network and users. Remote access technology allows us to provide fast response times!
  • We're always at the cutting edge of technology – We stay at the cutting edge of technology so you don’t have to. We continually evaluate, test and review new hardware and software solutions. We provide innovative solutions to common business processes.
  • We help you increase your profit – Important cost savings due to increased employee productivity and minimized downtime. Let your employees focus on what they do best - running your business, not managing your network!
  • We have scheduled site visits – A service agent will be assigned to your account and will schedule onsite visits with you for maintenance and support.
  • We ensure your business' data is always protected – Your business has a privileged access to our continuous secure offsite backup for Mac and PC – a system completely managed by our team. Daily reports advise us of any problems so your data from all computers and systems will always be protected.

Onsite and Remote Support

Under attractive and responsible monthly contracts, SupportMyMac offers full onsite service and support coupled with remote support, troubleshooting, and monitoring for every one of your Mac users anywhere.

SupportMyMac will:

  • Provide you with onsite and remote service and support
  • Support any Mac user virtually anywhere in the world through secure remote access connection
  • Proactively monitor the vital signs of your network server devices
  • Manage your wireless equipment, provide VPN access, and offsite backups
  • Schedule monthly site visits
  • Give you seamless and transparent access to hardware partners and suppliers
  • Provide access to SupportMyMac’s helpdesk system 
  • Benefit from managed software updates including MS Office, Flash, etc.